Privacy Policy

Privacy Policy

Local Grocers Limited (“we”, “our”, “us” or “Local Grocers”) is committed to protecting the privacy of
all users of our website www.localgrocers.com.  Please read the following privacy policy that
explains how we use and protect your information.  We are the “data controller” of the information
we process, unless otherwise stated.

 

How we collect your information

We collect your personal information when you interact with us or use our services, such as placing
an order on our website.  We also use look at how visitors use and interact with our website to help
us improve our services.

We collect information when;

  • You create an account or update your account settings with us.
  • When you place an order with us and during the order process.
  • When you contact us directly through telephone, email or message.
  • When you browse our site.
  • When you engage or participate with our marketing efforts, for example when you sign-up
    to our newsletter.

 

Information that we collect

As part of our commitment and privacy of our customers we want to be clear about
the information that we collect.

When you visit Local Grocers website and place an order, you are asked to provide information
about yourself. Data collection includes: identity data such as your first and last name, contact data
such as your address, email address, telephone numbers and delivery address, financial data such as,
credit and debit card details and finally transactional data including details about payments between
you and us. We may also collect your date of birth to verify your age when you purchase age
restricted items.

We also use third parties such as Google analytics to collect data about user interaction. To find out
more information about third parties on our website please see our third-party section.

 

How we use the data

We process your data when we need to and in accordance with the data protection law. We may
use your data in the following circumstances.

Performance of a contract or entering in to a contract at your request.  We use your information to
allow us to fulfil your order and to collect payment from you.

Legitimate interest. We use your information to help us provide a better service, safer and securer
platform and manage our business. We have listed reasons below:

  • To help us improve the quality and effectiveness of our service.
  • To allow our customer support team to contact you during enquires and complaints.
  • To enable us to contact you for feedback on our services. We also may contact you regrading
    offers and promotions whilst also notifying you about changes or updates from our site.
  • To tailor content that may be beneficial to you and our business. For example, displaying
    popular food providers above others.

 

Legal or regulatory obligation. We process your data where it is necessary and to comply with
legal obligations, we are subject to. We also process your information to enforce contractual terms
with you, to exercise and defend against legal claims, protect the rights of our business and to
prevent fraud.

 

How long do we keep the information?

We do not hold your data any longer than we think is necessary and we assure you that no personal
data is stored or displayed on our website. Information will be retained as needed to fulfil the needs
of legal or regulatory obligations, legitimate interest and “how we collect your information”
section.

To determine the relevant retention periods of data we take in to account the following factors:

  • Legal obligations.
  • The nature and sensitivity of data.
  • Potential risk or harm.
  • Our contractual obligations and rights in regards to the information involved.
  • We delete your information that we no longer need for the purposes of collection.

 

Cookies

We use and implement cookies which help us analyse traffic to our website. You can disable cookies
through your web browser which will prevent the tracking of your visit to our website. However, be
aware that part of our website relies on the use of cookies and so part of our website may become
inaccessible or non-functional. To find out more about cookies in general, and how to manage and
delete them, visit www.allaboutcookies.org.

In addition, other third parties which are in use on our website use cookies to collect data and
provide services. They are, Google Analytics, Stripe and PayPal.

 

Your legal rights

You have a number of rights concerning the data we hold about you under applicable law unless
subject to exemption under data protection laws. To find out more information regarding these
rights and how to exercise them please visit the following website https://ico.org.uk/your-data-
matters/.

You may also request access to the information we maintain about you, correct, update, amend, or
delete your information, or ask that we restrict the processing of such information, if this is the case
please contact us. There is no fee to access this information however if your request is repetitive or
excessive, we may refuse your request. We may need specific information before we access and
transfer your data to help us confirm your identity and prevent fraud.

 

Third party

Where data is stored by third parties it is done so on the understanding storage is secure and
compliant with all relevant legislation. This is an important consideration for us when selecting third
parties. Third parties that we currently use are Google Analytics, Stripe and PayPal.

 

Changes to our privacy policy

Our privacy policy may change in line with legislation or where we see appropriate. We will not
explicitly inform our visitors/customers about these changes but instead, we recommend that you
check this page occasionally for changes.